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Orders and Shipping TAC

ACCEPTANCE

Any contract for the sale of goods between Seller and Buyer (“Contract”) shall incorporate these terms. No terms or conditions endorsed upon, delivered with or contained in the Buyer’s purchase order, confirmation of order, web order or other document will form part of any contract.

PRICES

Prices are inclusive of VAT, all International sales are not inclusive of local taxes, fees or any other government charges now in force or enacted in the future. If the buyer amends the quantity or delivery date from that specified in the order, the Seller reserves the right to increase prices to reflect such variations. Seller reserves the right to amend accidental errors or omissions. Unless otherwise agreed by the Seller in writing the price for the goods shall be the price set out in the Seller’s price list or on the website.

For international orders (outside the UK), all import duties and taxes for the goods entering your country are your responsibility to pay, so please find out the applicable rates of your country before ordering.

While trying to ensure that all prices on the www.mancraftuk.com website are accurate, errors can sometimes occur. If we discover an error in the price of goods you have ordered we will inform you immediately and give you the option of cancelling your order or reconfirming it at the correct price. If we are unable to contact you we will treat the order as cancelled. If the order is cancelled and you have already paid for the goods, you will receive a full refund.

DELIVERY

For UK orders, you should normally receive goods within 7 working days depending on your shipping option. We make every effort to deliver goods within the estimated time however delays are occasionally inevitable and we will not be liable for any loss caused to you or your business by late delivery. If the rare circumstance arises whereby we are unable to deliver within our usual delivery time (2-7 working days) and cannot agree another time with you, you will be offered the opportunity to cancel your order and get a full refund. Royal Mail and Parcel Force cannot register an item as lost unless a 14 working day period has elapsed.

For all delivery charges quoted online, The Airsoft.store reserves the right to change delivery charges once all boxes have been packed. Extreme Airsoft will do what is possible within reasonable efforts to minimise volumetric weight before shipping.

If for any reason the Seller has been unable to deliver the goods on time because the Buyer has not provided appropriate instruction, documents, licences or authorisations, the risk in the goods will pass to the Buyer (including for loss or damage caused by the Company’s negligence; the goods will be deemed to have been delivered; and the Seller may store the goods until delivery whereupon the Buyer will be liable for all related costs and expenses (including without limitation storage and insurance).

The Airsoft.store will not cover items damaged by the shipping carrier (subject to assessment from The Airsofgt.store Management). The Airsoft.Store will request loss and damages from the courier on behalf of the purchaser. This applies unless shipped using buyers own shipping account/courier or FOB dealings.

TERMS OF PAYMENT

Unless otherwise specified on the application and invoice, terms are cleared funds in advance of shipment. We accept payment by Debit / Credit card bank transfer, PayPal, Google Pay and Applepay payments can be made online or by telephone quoting your order number.

CANCELLATION

 

You can cancel an order and return any goods that may already have been dispatched up to 7 days from receipt (see return policy). Our terms and conditions do not affect your statutory rights.

RETURNS POLICY

We want you to be happy with your purchase. Please check the goods before delivery and ensure that they are supplied correctly and in working order. If any of the goods prove to be unsuitable or not functioning correctly please contact our office within 7 days of delivery and return them within 14 days in the original packaging, with any free gifts and in an unused condition. Our tech team will attempt to repair or replace the item or arrange for a credit note against your account. All returns must be clearly labelled with a return Number ( which you can call us to be allocated a number ) any items returned to us without information or a number may be delayed in being processed. Under no circumstances are you to attempt repair yourself. If this is attempted we reserve the right to void any return statutory rights.

Please send all returns to the following address……..

Returns Department, The Airsoft Store, Unit 8 Winston Avenue, Croft, Leicestershire, LE9 3GQ.

INTELLECTUAL PROPERTY RIGHTS

Seller retains all intellectual property rights in and to all designs, engineering details and other data pertaining to any goods sold or any compilation, assembly, combination, method or process in which any such goods are used as components, except where such rights are expressly assigned under written agreement executed by a director of Seller

LIMITED WARRANTY

Seller warrants to the Buyer only, that the goods will be free from defects in material and workmanship and will perform to seller’s applicable specification for Seller’s specified standard warranty period of 30 days from the date of delivery of the goods to the Buyer. The liability of Seller hereunder shall be limited solely to replacing or crediting the current purchase price of (at Seller’s option) any defective units which are returned during the warranty period properly packaged and returned to the Seller. In no case are goods to be returned without first obtaining permission and a return authorisation number from seller.

Goods or parts which have been improperly handled or shipped or which have been subject to abuse, misuse, accident, alterations, neglect, improper or inadequate maintenance, unauthorised repair or improper installation are not covered by this warranty. Seller will make the final determination as to the existence or cause of any alleged defect. No warranty is made with respect to custom equipment or goods produced to Buyers custom contract for such custom goods.

Seller will not be liable for any loss, damage or penalty resulting from delay in delivery when such delay is due to causes beyond the reasonable control of the Seller, including but not limited to, supplier delay, force majeure, acts of God, labour, unrest, explosion or earthquake. In any such event the delivery date will be deemed extended for a period equal to the delay.

CLEARANCE LINES

Products sold in our Clearance section are sold on an “as is” basis, without any warranty for any purpose. These products are not covered by our warranty.

LIMITATION OF LIABILITY

Seller will not be liable for any loss, damage or penalty resulting from delay in delivery when such delay is due to causes beyond the reasonable control of the Seller, including but not limited to, supplier delay, force majeure, acts of God, labour, unrest, explosion or earthquake. In any such event the delivery date will be deemed extended for a period equal to the delay.

The Seller’s liability arising out of the Contract and or sale is limited to the purchase price paid by Buyer and in no event will seller be liable for any costs of procurement of substitute goods or services by the Buyer, or for any special, consequential, incidental or indirect damage, loss or expense (including without limitation loss or profit) relating to or arising out of this agreement, whether the claim is based on contract, negligence, or any other theory of law or equity, under any circumstances whatsoever even if the Seller has been advised of the possibility of such damage. Loss or expense without limitation includes any liability that may arise out of third party claims against Buyer. These limitations shall apply notwithstanding any failure or essential purpose of any limited remedy provided under paragraph 8 above or under any other term of the Contract

BUYERS DUTY TO GIVE TIMELY NOTICE OF SELLER’S BREACH

Buyer agrees to notify Seller in writing within fourteen (14) days of Buyers discovery of any defective performance, failed performance or other breach of this agreement by seller. Failure of Buyer to provide such notice to Seller within this specified period shall constitute a waiver of the defective or failed performance or other application breach by Seller

RETENTION OF TITLE

Ownership of the goods will not pass to Buyer until seller has received in full (in cash or cleared funds), notwithstanding delivery and that risk on the goods has passed to the Buyer, all sums due to it in respect of the goods and all other sums which are or become due to Seller from Buyer on any account.

Until ownership passes Buyer holds the goods on trust for Seller and will store the goods separately from all other goods of Buyer or any third party in such a way as that they remain easily identifiable. Buyer will not destroy, deface or obscure any identifying mark or packaging on or relating to the goods. Buyer will maintain the goods in a satisfactory condition and will insure the goods (for their full value) on seller’s behalf against all risks and to the reasonable satisfaction of Seller. Buyer will hold any proceeds of insurance referred to above on trust for Seller and not mix them with any other money.

Any processing and adaptation by buyer shall be affected on Seller’s behalf as manufacturer of the goods but without commitment or liability on the Seller’s part. If such processing or adaptation is effected with goods which are not Seller’s property or if the reserved goods are inseparably connected in any other way with the other goods, Seller shall acquire the co-ownership of the new or single product in the ration of the invoice value of the goods or the market value of such other goods in the absence of an invoice value.

APPLICABLE LAW

Buyer’s acceptance of any goods delivered pursuant to these Terms shall be conclusive evidence of Buyers acceptance of these Terms. Such acceptance shall act as a waiver of any terms and conditions included in Buyer’s order forms or other documents submitted by Buyer that are not acknowledged by Buyer in writing as part of the Contract.

The Contract shall be governed by and construed in accordance with English Law and Buyer accepts the exclusive jurisdiction of the English courts

EXCLUSION OF THIRD PARTY RIGHTS

The parties to this Contract do not intend that any term of this Contract will be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it.

Should you have any enquires relating to returns please call 01455285605 and speak to your account manager.
Returns Department Contact Details

Address: The Airsoft Store
Returns Department
Unit 8 Winston Ave, Croft, Leicestershire, LE9 3GQ

Tel:  01455 285605

Email sales@www.mancraftuk.com

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If you need to swap an item

Returns and Exchanges

We want you to be happy with your purchase. Please check the goods before delivery and ensure that they are supplied correctly and in working order. If any of the goods prove to be unsuitable or not functioning correctly please contact our office within 7 days of delivery and return them within 14 days in the original packaging, with any free gifts and in an unused condition. Our tech team will attempt to repair or replace the item or arrange for a credit note against your account. All returns must be clearly labelled with a return Number ( which you can call us to be allocated a number ) any items returned to us without information or a number may be delayed in being processed. Under no circumstances are you to attempt repair yourself. If this is attempted we reserve the right to void any return statutory rights.

Please send all returns to the following address……..

Returns Department, The Airsoft Store, Unit 8 Winston Avenue, Croft, Leicestershire, LE9 3GQ.

If we have made a mistake with your order then we apologise and of course will do what we can to rectify any issue, you are welcome to email us of you prefer sales@www.mancraftuk.com  but a phone call can always be acted on much faster our number is 01455 285605 get in touch and we will get any issue rectified for you.

We do take the upmost cars in packaging your item however once the item leaves our facility we have no control on how its handled, if you have any damages or breakages please notify ud within 48hrs or receiving the products and we will happily rectify any issues for you .

You can mail your return direct to us The Airsoft Store, Unit 8 Winston Ave, Croft, Leicestershire, LE9 3GQ. TEL 01455 285605

you can contact us via email sales@www.mancraftuk.com or give us a call on 01455 285605

You won’t be able to change it online you are welcome to email us however its faster to give us a call 01455 285605 so we can amend your order imidiatly.

Of course you are welcome to cancel or change your order anytime before the order is despatched. if we have already despatched your order you are still welcome to change or cancel it within our terms and condition but yiou will need to return the items back to us .

Yes we do allow pre orders on the site and most will have restocking dates, however if there is no date available it means we dont have a restock date from our supplier but have them on back order so yiou will be guaranteed one once they arrive back in stock. all pre orders can be cancelled at any time intill the item is despatched 

Free UK Shipping

On all orders above £200

Easy 14 days returns

14 days money back guarantee on any unused item

Price Match

We will try to match any price as long as the item is like for like and instock

100% Secure Checkout

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Excellent
Based on 16 reviews
Kyle Fitches
Kyle Fitches
2024-04-29
Trustindex verifies that the original source of the review is Google.
Absolutely brilliant service from them, had an in depth message from them explaining what parts I'd need to the fine details of my next project installing an SDIK. Encountering a problem I messaged them and within the hour a message back offering as much help as they could. Fantastic aftercare of there products will definitely be using there products for future projects!
Martin Sprake
Martin Sprake
2024-03-06
Trustindex verifies that the original source of the review is Google.
Absolutely amazing customer service, cannot recommend highly enough. Dropped a message asking about a HPA engine, within a few hours said engine was found and ready for posting. Went above and beyond with finding it and furnishing me with host of information to help me on the way. Will definitely use again Thanks very much
Hugh “Var” Keegan
Hugh “Var” Keegan
2023-12-02
Trustindex verifies that the original source of the review is Google.
Where to start? From the very first time I contacted MancraftUK they have been nothing but exceptional in trying to help me get back to my first game day in over four years. My regulator had been in some serious need of a service and some repairs which I just couldn't handle. They allowed me to use some of thier own gear so I could make it to the game day and truthfully I didn't think I was going to make it. The regulator which is now fixed and working amazing again will be a backup because I couldn't help but get thier current regulator the MMR. Combined with some of my old parts and the new regulator, it is such a compact system which will allow me to hide it away in the stock and keep it safe. If you need anything, MancraftUK goes above and beyond trying to get you sorted out. I would certainly recommend to everyone. Many thanks, Hugh.
Pavels Bogdanovs
Pavels Bogdanovs
2023-11-14
Trustindex verifies that the original source of the review is Google.
Great service, quick and easy to do business with. 10/10
zen67anddoo
zen67anddoo
2023-11-07
Trustindex verifies that the original source of the review is Google.
I am pleasantly surprised by the exceptionally high standard of customer service provided by Mancraftuk. On a previous order, I purchased a "U-shape" regulator, and Mancraft made a strong commitment to ensure its long-term functionality. Consequently, I decided to reach out to them regarding a malfunction with the regulator. Mancraft, and Mancraftuk, dealt with the issue with the utmost professionalism and customer care. They promptly serviced the piece and returned it to me, along with new parts, including an SRS HPA engine. You might wonder what sets their customer service apart from others. Firstly, it's the level of communication, active listening, and a genuine understanding of the customer's needs. They not only found solutions but also provided thorough explanations. Such a level of professionalism is increasingly rare in today's market. What truly stood out was the extra mile they went by including a dozen CO2 capsules, which I had inadvertently wasted while trying to make the regulator functional. While this wasn't their fault, they still took care of this aspect. In summary, from a returned serviced part to a newly ordered part, I received both the regulator and the SRS engine, a dozen CO2 capsules, a morale patch, a fitting part, and a bag of candy as part of the Halloween "trick or treat" tradition. Mancraftuk provides excellent customer service with a high level of professionalism, exceptional commercial skills, and they have undoubtedly earned me as a loyal customer. How could one not be satisfied with their service and products? Thank you, Mancraftuk, for everything you've done!
Trix
Trix
2023-08-17
Trustindex verifies that the original source of the review is Google.
Brilliant service! With extra on top of that! 110% recommendation! Than you guys
Daniel White
Daniel White
2023-08-01
Trustindex verifies that the original source of the review is Google.
Amazing service provided by friendly staff. The products just speak for themselves high quality and well finished.
charlie “tricky” edgar
charlie “tricky” edgar
2023-05-31
Trustindex verifies that the original source of the review is Google.
The people at mancraft are an amazing group of people and I can’t recommend them enough truly amazing 😊
Temi Hillaire
Temi Hillaire
2023-03-01
Trustindex verifies that the original source of the review is Google.
I contacted mancraft about fixing my broken gun sr15 I was referred to white wolf tech and build the person who helped me out was such a great person very professional and cool told me how things were was very straight forward fixed my gun and upgraded it for me and all the prices were the best won’t find cheaper anywhere else highly recommended will be back for sure
Liam North
Liam North
2023-02-21
Trustindex verifies that the original source of the review is Google.
I recently purchased a hpa kit from Mancraft UK, There customer service was great very knowledgeable people, I will definitely be using them again for future builds.