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Common queries answered

Frequently asked Questions

 if your items are instock at time of order then they will usually be despatched within 1 working day with the shipping option you have chosen.If you have ordered a lead Tim item then the amount of day needed to get you item in willnbeed to be added to that handling time.

We want you to be happy with your purchase. Please check the goods before delivery and ensure that they are supplied correctly and in working order. If any of the goods prove to be unsuitable or not functioning correctly please contact our office within 7 days of delivery and return them within 14 days in the original packaging, with any free gifts and in an unused condition. Our tech team will attempt to repair or replace the item or arrange for a credit note against your account. All returns must be clearly labelled with a return Number ( which you can call us to be allocated a number ) any items returned to us without information or a number may be delayed in being processed. Under no circumstances are you to attempt repair yourself. If this is attempted we reserve the right to void any return statutory rights.

Please send all returns to the following address……..

Returns Department, Mancraft UK, Unit 8 Winston Avenue, Croft, Leicestershire, LE9 3GQ

once your order has been placed you cant change a delivery address online please call us 01455 285605 and we will happily change it manually for you 

you can log into your order at any time to see its progress, once it leaves our facility you will be emailed your tracking number so yiou can track the delivery

you are welcome to email us for any requirements you may have, however it can sometimes be faster to give us a call and speak to one of our staff members 01455 285605

our opening phone times are …

please contact us as soon as possible by email or phone so we can rectify the issue for you 

we ship to UK Mainland for all our products . but due to restrictions we can ship guns outside the UK however we can ship anything that isn’t a gun to must European countries 

Where we can we do try to send your order using the least amount of parcels that we can, however depending on volume we may require to ship in multiple parcels.

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Excellent
Based on 16 reviews
Kyle Fitches
Kyle Fitches
2024-04-29
Trustindex verifies that the original source of the review is Google.
Absolutely brilliant service from them, had an in depth message from them explaining what parts I'd need to the fine details of my next project installing an SDIK. Encountering a problem I messaged them and within the hour a message back offering as much help as they could. Fantastic aftercare of there products will definitely be using there products for future projects!
Martin Sprake
Martin Sprake
2024-03-06
Trustindex verifies that the original source of the review is Google.
Absolutely amazing customer service, cannot recommend highly enough. Dropped a message asking about a HPA engine, within a few hours said engine was found and ready for posting. Went above and beyond with finding it and furnishing me with host of information to help me on the way. Will definitely use again Thanks very much
Hugh “Var” Keegan
Hugh “Var” Keegan
2023-12-02
Trustindex verifies that the original source of the review is Google.
Where to start? From the very first time I contacted MancraftUK they have been nothing but exceptional in trying to help me get back to my first game day in over four years. My regulator had been in some serious need of a service and some repairs which I just couldn't handle. They allowed me to use some of thier own gear so I could make it to the game day and truthfully I didn't think I was going to make it. The regulator which is now fixed and working amazing again will be a backup because I couldn't help but get thier current regulator the MMR. Combined with some of my old parts and the new regulator, it is such a compact system which will allow me to hide it away in the stock and keep it safe. If you need anything, MancraftUK goes above and beyond trying to get you sorted out. I would certainly recommend to everyone. Many thanks, Hugh.
Pavels Bogdanovs
Pavels Bogdanovs
2023-11-14
Trustindex verifies that the original source of the review is Google.
Great service, quick and easy to do business with. 10/10
zen67anddoo
zen67anddoo
2023-11-07
Trustindex verifies that the original source of the review is Google.
I am pleasantly surprised by the exceptionally high standard of customer service provided by Mancraftuk. On a previous order, I purchased a "U-shape" regulator, and Mancraft made a strong commitment to ensure its long-term functionality. Consequently, I decided to reach out to them regarding a malfunction with the regulator. Mancraft, and Mancraftuk, dealt with the issue with the utmost professionalism and customer care. They promptly serviced the piece and returned it to me, along with new parts, including an SRS HPA engine. You might wonder what sets their customer service apart from others. Firstly, it's the level of communication, active listening, and a genuine understanding of the customer's needs. They not only found solutions but also provided thorough explanations. Such a level of professionalism is increasingly rare in today's market. What truly stood out was the extra mile they went by including a dozen CO2 capsules, which I had inadvertently wasted while trying to make the regulator functional. While this wasn't their fault, they still took care of this aspect. In summary, from a returned serviced part to a newly ordered part, I received both the regulator and the SRS engine, a dozen CO2 capsules, a morale patch, a fitting part, and a bag of candy as part of the Halloween "trick or treat" tradition. Mancraftuk provides excellent customer service with a high level of professionalism, exceptional commercial skills, and they have undoubtedly earned me as a loyal customer. How could one not be satisfied with their service and products? Thank you, Mancraftuk, for everything you've done!
Trix
Trix
2023-08-17
Trustindex verifies that the original source of the review is Google.
Brilliant service! With extra on top of that! 110% recommendation! Than you guys
Daniel White
Daniel White
2023-08-01
Trustindex verifies that the original source of the review is Google.
Amazing service provided by friendly staff. The products just speak for themselves high quality and well finished.
charlie “tricky” edgar
charlie “tricky” edgar
2023-05-31
Trustindex verifies that the original source of the review is Google.
The people at mancraft are an amazing group of people and I can’t recommend them enough truly amazing 😊
Temi Hillaire
Temi Hillaire
2023-03-01
Trustindex verifies that the original source of the review is Google.
I contacted mancraft about fixing my broken gun sr15 I was referred to white wolf tech and build the person who helped me out was such a great person very professional and cool told me how things were was very straight forward fixed my gun and upgraded it for me and all the prices were the best won’t find cheaper anywhere else highly recommended will be back for sure
Liam North
Liam North
2023-02-21
Trustindex verifies that the original source of the review is Google.
I recently purchased a hpa kit from Mancraft UK, There customer service was great very knowledgeable people, I will definitely be using them again for future builds.