Will you have any questions about regulations or legal information found on our website, do not hesitate to contact us.
In this document, the following terms have the following meanings:
- Seller: Refers to MancraftUK Ltd, located at 23 Abington Grove, NN1 4QW, Northampton, with a Companies House Number of 13482744.
- Customer: A natural person who is at least 13 years old, or younger with the consent of their statutory representative if they are under 18, or any natural person granted legal capacity under applicable laws and regulations. This refers to individuals who use the internet store mancraftuk.com and place orders according to the rules and regulations provided.
- Consumer: A party that engages in a legal transaction with an entrepreneur that is not related to their business or professional activity.
- Internet store mancraftuk.com / E-shop: This refers to the online store www.mancraftuk.com, operated by the Seller, where customers can purchase goods displayed on the platform.
- Goods: This encompasses a wide range of pneumatic parts and components for RIF, as well as both customized and non-customized RIF, also known as airsoft parts and guns.
- Registration form: The feature within the internet store mancraftuk.com that allows customers to open a user's account by providing personal and address information, enabling them to purchase goods.
- Basket: The list of items selected by the customer from the goods offered in the e-shop.
- Rules and regulations: Refers to the terms and conditions presented in this document, governing the use of the internet store mancraftuk.com.
- Defect of the goods: Encompasses both physical and legal defects.
- Legislation: Specifically, the Consumer Rights Act 2015.
- The Act on the protection of personal data: Refers to the Data Protection Act 2018.
The general terms outlined here do not intend to exclude or limit customer rights. In the event of a conflict between the provisions of the rules and regulations and the aforementioned laws, the laws take precedence. Other provisions remain in full force, to the extent allowed by applicable law.
The operation of the internet store mancraftuk.com is overseen by MancraftUK Ltd, headquartered at 23 Abington Grove, NN1 4QW, Northampton.
The following rules and regulations constitute an integral part of the sales contract between MancraftUK Ltd and the customer. These rules cover various aspects, including the sale of goods, order placement, order delivery, payment, withdrawal rights, and complaint procedures.
The rules and regulations are applicable to all e-shop customers, and compliance with these provisions is mandatory. Sales are conducted in accordance with the rules and regulations valid at the time of placing an order, and the customer has the right to use the internet store mancraftuk.com for its intended purposes.
Should customers need to contact the seller's Customer Service, they can reach out via email at firstname.lastname@example.org. The Customer Service department is available from Monday to Friday between 9:00 AM and 4:00 PM (UTC/GMT).
Please note that the price information displayed on the internet store webpage is valid from the moment the customer receives an email message. Once an order is completed, the price will not change, even if there are price fluctuations in the e-store.
It's important to understand that the photos on the e-store serve as representations of the goods and are for illustrative purposes.
Customers have the option to make purchases through the e-shop, with or without registration by completing the registration form and creating a user profile.
To successfully place an order, the customer must provide personal and address information, including a phone number and email address, to facilitate communication with the seller.
RANGE, REGULATIONS, AND TERMS AND CONDITIONS OF E-SHOP USE
Customers are required to read and accept the rules and regulations of the e-shop before making a purchase.
The seller provides a service that allows customers to open an account on the mancraftuk.com e-shop. This service enables customers to access the e-shop's functionality after logging in. Registration is voluntary and free of charge.
During registration, customers must complete the registration form, providing personal data, billing information, delivery address, and other essential details necessary to complete an order.
The information provided in the registration form must be accurate and truthful. Any inaccurate information may result in the seller's refusal to process the order.
Customers have the option to close their accounts at any time without providing a reason. To do so, customers should send an email to email@example.com, requesting the removal of their account using the associated email address.
To ensure the security of messages and data within the e-shop, the seller implements appropriate technical and organizational measures, especially those aimed at preventing unauthorized access to and modification of personal data.
Customers are obliged to:
- Use the services offered by the seller without causing disruptions in the e-shop's operation, employing appropriate software and hardware.
- Adhere to the applicable laws in the United Kingdom, as well as the rules, obligations, and generally accepted customs.
- Use the services in a manner that respects the rights of others, including their privacy.
- Use all e-shop content for personal use only.
The seller has the right to terminate the electronic use agreement and remove a customer's account with a 14-day notice for significant reasons, such as misuse of the e-shop. The seller may communicate this decision through traditional post or email. In such cases, the customer's account will be blocked and removed from the e-shop.
Orders can be placed only when the selected products are available in the warehouse. The seller will make every effort to fulfill orders with missing items as quickly as possible. If a product becomes unavailable, it will be promptly removed from the e-shop.
The seller reserves the right to experience shortages in the warehouse due to the variety of goods presented in the mancraftuk.com internet shop. In cases where a customer has ordered an unavailable product, the seller may recommend substituting the item with a similar product of equal value or refunding the cost of the missing product.
Customers are required to read and accept the rules and regulations by ticking the designated place before placing an order. Failure to accept these terms and conditions means customers cannot make purchases on the e-shop mancraftuk.com.
When placing an order, customers must provide essential personal and address information and consent to the processing of this data by the internet shop mancraftuk.com to fulfill the order.
Customers can place orders 24/7 from Monday to Friday. The seller processes orders within 5 days of receiving payment. If the customer selects the "cash upon delivery" option, the order processing begins as soon as the order is placed. Orders placed on weekends or public holidays may have extended processing times.
Customers who create an account on the e-shop can place orders by logging in, adding products to their basket, and confirming the order. For customers who do not create an account, they can add products to their basket, provide delivery information, and complete other technical steps.
Placing an order in the internet shop mancraftuk.com is considered an offer to MancraftUK Ltd to enter into a sales contract.
Upon accepting the order, the customer will receive an email confirmation of their offer, which signifies the acceptance of their order for processing. This email will be sent to the email address provided during registration or order placement.
Customers can access information about their order, including the confirmation of its acceptance for processing, by logging into their account. This information will include details of
the ordered products, prices, delivery options, the total amount to be paid, the payment method, information about making complaints, and the right to withdraw from the contract. Customers will also find downloadable forms for complaints and returns along with references to the available rules and regulations.
The provided order processing time is approximate and begins with the confirmation of the order's acceptance for processing until the parcel is dispatched to the customer.
Customers have the right to cancel an order before they receive a confirmation that it has been dispatched. To cancel an order, customers should send an email to firstname.lastname@example.org.
Every parcel includes a proof of purchase, which may be a PDF electronic invoice or, upon request, a VAT invoice or a receipt.
The sale of goods in the e-shop is conducted exclusively through the internet.
All prices quoted on the website are accurate at the time of publication, are in pound sterling (GBP), and include value-added tax (VAT). If an order is being shipped outside of the United Kingdom (UK), VAT will not be charged. If an order is being sent to an EU country, the selling price will NOT include VAT. Customers are responsible for paying any customs or import duties once the package arrives in their destination country.
Prices provided on mancraftuk.com do not include delivery costs. Information about delivery costs for ordered products is provided on the e-shop website before and during the order placement process.
The price associated with each product remains valid after the confirmation of order processing is received from the e-shop. The total amount of the order, as displayed in the basket during the order placement process, is the final and valid price, including the ordered goods and delivery costs.
ORDER FULFILLMENT AND DELIVERY METHODS
Upon receiving an email confirming the acceptance of the order for processing, the order fulfillment process commences. This process usually takes 5 working days. For customers who choose the "payment before dispatch" option, fulfillment starts once payment for the goods and delivery is received in the seller's bank account. However, order fulfillment may take longer due to circumstances beyond the seller's control.
Orders in the e-shop are processed in the sequence they are received. Customers can place orders at any time, 7 days a week. The seller processes orders within 5 days from the date of payment confirmation or, if the "cash on delivery" option is selected, from the moment the order is placed. For orders placed on a Saturday, Sunday, or a holiday, the delivery time is extended to account for non-working days. The processing time commences from the next business day following the end of the holidays.
Parcels are delivered by various global courier companies or by post, with the customer choosing the delivery provider. The shop reserves the right to change the delivery company or method if the parcel exceeds the regulated dimensional and weight limits.
All delivery companies offer international delivery, but parcels are only shipped to countries specified on the e-shop.
Customers should thoroughly inspect the parcel upon delivery.
If a customer fails to collect a parcel in a timely manner due to their fault, the seller will resend the parcel only after the customer pays the delivery costs.
If a customer doesn't collect a parcel in a timely manner due to their fault and decides to cancel the order, the seller will refund the amount paid for the parcel but not the delivery costs.
RIGHT OF WITHDRAWAL
Customers have the right to withdraw from the sales agreement made through the e-shop mancraftuk.com without specifying a reason.
To withdraw from the sales agreement, the customer must provide a written statement or send an email to email@example.com within 14 days of receiving the order. Customers are informed about their right to withdraw from the sales agreement during the order placement process and in the confirmation of order acceptance for processing. Documents, including the Return Form, are sent with the order confirmation and VAT invoice by email.
Customers can send a written statement to withdraw from the sales agreement using the Return Form provided with the order or by downloading it from the e-shop. This statement should be sent to MancraftUK Ltd at 23 Abington Grove, NN1 4QW Northampton or firstname.lastname@example.org.
The Return Form is available on the mancraftuk.com e-shop website under the "About – Shipping" section and can be downloaded and printed. When customers withdraw from the sales agreement, the agreement is considered void, and customers are relieved of any obligations.
Upon receiving the written statement to withdraw from the sales agreement, the seller is obligated to refund the order amount to the customer within 14 days. The seller will not refund the delivery costs. The customer must provide all necessary personal information to facilitate the refund.
The seller is not obligated to refund money for goods that have been used or damaged by the customer and require refurbishment for resale.
Customers are responsible for the cost of returning goods to the e-shop.
The seller will refund the money for the order using the same payment method used by the customer, unless the customer agrees to a different method in their written statement to withdraw from the sales agreement, as mentioned above.
Customers are required to return the goods within 14 days of withdrawing from the sales agreement, at their own cost. The customer must ensure that the returned products are packed securely to prevent damage during transportation. The returned products must be in an unaltered condition, free from any signs of use, and complete. They should be returned with all accompanying documents to the following address: MancraftUK Ltd, 23 Abington Grove, NN1 4QW Northampton.
Customers are liable for any diminished value of the goods that results from handling the goods in a manner beyond what is necessary to establish their nature and characteristics.
Please note that the right of withdrawal from a distance contract does not apply to:
- Services that the seller has fully provided with the customer's consent, and the customer was informed before the service that, after its completion, they would lose the right to withdraw.
- Customized products that have been produced according to the customer's specifications.
- Perishable or rapidly expiring goods.
- Goods delivered in sealed packages that, once opened, cannot be returned due to health protection or hygiene reasons.
- Goods that have been inseparably combined with other goods by nature.
EXCHANGE OF PRODUCTS
The Customer possesses the prerogative to engage in product exchanges within a stipulated 30-day period, which commences from the date of product delivery. This entitlement empowers the Customer to select an alternative product from the e-shop, equivalent in price or exceeding that of the initially acquired item. In such circumstances, the Customer shall bear the onus of defraying the delivery expenditures associated with the return of goods to the e-shop, as well as the costs incurred for the delivery of the exchanged items.
Condition of Returned Goods:
Goods subject to return must be adequately and securely packaged to forestall any impairment during transit. These returned items must remain unaltered, devoid of any indicia of utilization or detriment. The goods, accompanied by pertinent documents, must be tendered in their entirety to the following address: MancraftUK Ltd, 23 Abington Grove, NN1 4QW Northampton.
Cost of Exchange:
Should the selected replacement product equate in value to the initially procured item, the Customer shall assume responsibility solely for the delivery outlays associated with the exchanged product. However, if the chosen replacement possesses a greater value than the initially purchased product, the Customer shall be obliged to remit the disparity in price to the bank account of the e-shop.
The exchange procedure is immediate, yet it shall not extend beyond 14 days from the date of the delivery of the purchased items to the Seller. This temporal framework encompasses the processing of delivery remittances and any potential variances in price pertinent to the selected replacement items.
Customers retain the entitlement to institute complaints concerning purchased products afflicted with defects. Complaints appertaining to manufacturing imperfections or inaccuracies in measurement shall be accorded consideration solely if the goods remain unutilized, undamaged, and complete.
In instances wherein an order is incomplete, any absent items shall be dispatched at the expense of the shop by a courier company, or the Seller shall reimburse the Customer for the costs of the omitted items. However, if the cost of the absent goods within the order is inferior to the lowest available delivery cost as stipulated on the e-shop mancraftuk.com, the Seller shall refund the Customer for the absent products within 14 days from the receipt of an electronic missive notifying the Seller of the missing products. Such a notification shall be dispatched to: email@example.com.
The submission of a complaint may be effectuated via electronic mail to the following address: firstname.lastname@example.org, or by physically returning the item in question, accompanied by a proof of purchase (a receipt or an invoice), to the domicile of MancraftUK Ltd, situated at 23 Abington Grove, NN1 4QW Northampton.
A valid complaint must encompass the following particulars:
- Full name and surname.
- Mailing address.
- Email address designated for the delivery of complaint responses, if the Customer opts for email correspondence.
- Date of product acquisition.
- Order identification number.
- A meticulous delineation of the defective goods.
- The date on which the defect was ascertained.
- A visual representation in the form of a photograph depicting the defective goods.
- The Customer's specific requests and preferred mode of communication regarding the complaint.
The Seller apprises that a maximum admissible deviation of 10% in color may exist between different batches of parts, and such color discrepancies shall not form the basis for a complaint. Disparities in color between goods displayed on a monitor and their authentic visual manifestation shall likewise not serve as grounds for complaint.
The Seller shall render responses to complaints within 14 days from the date of receipt.
Should any deficiency in documentation or information be discerned in the submitted complaint, the Seller shall communicate with the Customer via electronic mail, requesting the expeditious completion of the requisite documents and information. In such circumstances, the deadline for responding to the complaint shall be calculated commencing from the date of submission of the absent documentation or information.
Positive Complaint Outcome:
In the event of an affirmative evaluation of the complaint, the Seller shall remit reimbursement for the delivery costs associated with the returned goods, up to the lowest available delivery cost specified on the internet store www.shop.mancraft.com.
PERSONAL DATA PROTECTION
The processing of Customers' personal data is conducted by the Seller in the capacity of the Data Controller. The provision of personal data is voluntary, albeit imperative for the establishment of an account, the placement of orders without registration, and the execution of sales contracts.
The Seller has implemented commensurate technical and organizational safeguards to ensure the security of the processed personal data.
Customers retain the right to access, rectify, and expunge their personal data. Data may be amended or deleted post-log-in, or for unregistered Customers, the relevant modifications or deletions may be effectuated by transmitting a corresponding entreaty to the Seller.
The processing of Customers' personal data may be undertaken for the purposes of concluding sales contracts, effecting the proper execution of electronically supplied services, and apprising Customers of the products offered by the Seller.
DISPUTE RESOLUTION INFORMATION
The Seller notifies Customers that, in the event of disputes, Customers possess the entitlement to resort to judicial redress, in addition to exploring out-of-court complaint avenues and asserting their rights. This informational disclosure does not curtail the Customer's capacity to elect and employ judicial remedies for the resolution of disputes.
The Seller is the exclusive proprietor of the rights pertaining to the content accessible through the internet shop shop.mancraft.com, encompassing the shop's nomenclature, trademark, graphic elements, such as photographs and product descriptions, software, and rights related to databases. These rights enjoy legal protection and are vested in the Seller or parties with whom the Seller has consummated pertinent agreements.
Customer Usage Rights:
Customers are entitled to gratuitous utilization of the aforestated content in compliance with the law, and consistent with the content's widespread availability within the internet shop shop.mancraft.com, albeit solely for personal purposes, and exclusively for accessing the internet shop on a global scale. Any utilization transcending these parameters shall necessitate the written imprimatur of the Seller.
In the event that Customers contribute content to the internet shop mancraftuk.com, comprising graphics, commentaries, opinions, or declarations, either within their account or elsewhere on the internet shop, they confer upon the Seller a non-exclusive, royalty-free license to employ, store, modify, obliterate, augment, publicly utilize, exhibit, reproduce, and disseminate, particularly on the internet, the content on a worldwide scale. This authorization encompasses the right to sub-license to the extent requisite for the execution of sales contracts or service agreements, as well as the authority to execute dependable rights either directly or through third parties, with respect to the preparation, adaptation, correction, and translation of works. In situations where Customers lack the authority to extend the licenses delineated in this section, they shall be mandated to secure the requisite licenses for the Seller.
The nullity or inefficacy of discrete provisions within these Rules and Regulations shall not impinge upon the validity or efficacy of the remaining provisions. In the event of the invalidity of a provision, a valid provision serving a cognate purpose shall be instituted in its stead.
The Seller reserves the prerogative to effectuate modifications to these Rules and Regulations at its discretion. Alterations to the Rules and Regulations become effective upon publication on the e-shop's website. This stipulation does not extend to orders and sales contracts that were consummated prior to the amendments to the Rules and Regulations. All such orders and sales contracts shall be executed in conformity with the extant Rules in force at the time of order placement.
The extant Rules and Regulations are accessible via the e-shop. The Seller disclaims any responsibility for the impediment of mail servers by administrators or the elimination and obstruction of messages through software installed on the computer employed by the Customer.
To the extent permissible under applicable law, the Seller disclaims any liability for interruptions in the functionality of the e-shop shop.mancraft.com caused by force majeure, unauthorized actions of third parties, or incompatibility.
Data Processing and Cookie Usage
Data Processing Purposes
*Order Processing in the mancraftuk.com Online Store*: To complete an order in the mancraftuk.com online store, it is mandatory to provide the following personal data during the purchase process: name, address, email address, and telephone number. If you require a VAT invoice, it is necessary to provide the company name, address, and an active tax identification number.
*Cash Back*: In cases of fund refunds due to complaints or contract withdrawals, payment made on delivery will necessitate the provision of a bank account number for the refund. For electronic payments or traditional transfers, refunds will be processed in the same manner and to the same account used for payment.
*Creating a Customer Account in the mancraftuk.com Online Store*: To establish a Customer account, the following personal data is required: name, surname, email address, and address. These personal data are utilized for order processing, withdrawal from contracts, status notifications, and payment management. Additionally, they are used for complaint handling, order history, and user settings within the Customer's account, exclusively for the mentioned purposes.
Providing the aforementioned personal data is voluntary but essential for order completion. Legal obligations require data processing for tax and accounting purposes.
If you use our contact form, it is necessary to provide your email address, first name, and optionally, a telephone number. Your data, along with the message, is stored for contact purposes.
The Administrator responsible for personal data processing is MancraftUK Ltd, hereinafter referred to as the "Administrator." Your personal data is processed in accordance with applicable legal provisions, including the General Data Protection Regulation (GDPR).
We obtain your personal data directly from you, with your voluntary consent when you place an order on mancraftuk.com or set up a Customer Account. Providing personal data is voluntary, but necessary for service fulfilment.
You can contact us regarding personal data processing at any time, regardless of your location, by postal mail to: MancraftUK Ltd, 23 Abington Grove, NN1 4QW, Northampton, with the subject: "PERSONAL DATA PROTECTION," or by email to: email@example.com, also with the subject: "PERSONAL DATA PROTECTION."
Marketing Data Processing
We do not process your data for marketing purposes unless you provide explicit consent. Such consent is voluntary and not required for order completion or setting up a Customer Account.
Email Marketing Consent
To receive commercial information from us via email, you must provide explicit consent. This processing is voluntary.
We store collected personal data in the European Economic Area (EEA), in compliance with applicable laws.
We employ technical and organizational measures to safeguard your data from unauthorized access, modification, and breaches. SSL encryption is used, and ongoing risk analysis ensures data security.
Your personal data is shared with order-processing personnel and, in specific cases, external entities under data processing contracts, such as payment services, courier services, or accounting services. Your data is not freely disclosed to third parties for marketing purposes.
Data Processing Period
The data processing duration depends on the service type and purpose. Typically, data is processed until consent is withdrawn or an effective objection is raised. Processing may extend due to legal requirements. After processing, data is irrevocably deleted or anonymized.
Automated Data Processing
Personal data may be processed automatically, including profiling, without legal consequences for you. Profiling allows for better tailoring our offer to your needs. Server logs are stored for an indefinite period for statistics but do not identify individual visitors.
Rights Related to Personal Data
You have various rights regarding your personal data, including deletion, processing cessation, rectification, or objection. You also have the right to obtain information about your data's processing. To exercise these rights, contact us via postal mail or email.
Administrator cookies are used to adapt content, recognize devices, and enhance security. External cookies present multimedia content, collect statistics, and display tailored advertisements.
You can configure your browser settings to manage cookies. Disabling cookies may limit certain functionalities on our website.
The Violent Crime Reduction Act 2006, hereinafter referred to as "the 2006 Act," received royal assent in October 2006. This guidance note primarily concerns the key provisions of the 2006 Act contained within Sections 36 to 38, which pertain to Realistic Imitation Firearms (RIFs). In essence, the 2006 Act establishes offenses related to the manufacture, import, or sale of RIFs. However, it should be noted that there are defenses available for historical re-enactment and airsoft skirmishing.
Definition of 'Replica Imitation Firearm'
Section 38 of the 2006 Act defines a "realistic imitation firearm" as an imitation firearm whose appearance is so convincing that, for all practical purposes, it is indistinguishable from a genuine firearm. The term "imitation firearm" is also defined in Section 57(4) of the Firearms Act 1968 as "any object that resembles a firearm, regardless of its capability to discharge ammunition."
Section 36 of the 2006 Act enumerates the offenses that can be committed, as follows:
36 Manufacture, Import, and Sale of Realistic Imitation Firearms
(1) A person is in violation of the law if they:
(a) manufacture a realistic imitation firearm;
(b) modify an imitation firearm to render it a realistic imitation firearm;
(c) sell a realistic imitation firearm; or
(d) import a realistic imitation firearm into Great Britain or facilitate its importation.
Section 40 of the 2006 Act amends the Firearms Act 1968, criminalizing the sale of an RIF to individuals under the age of 18 and prohibiting those under 18 from purchasing RIFs. There are no specific exemptions or defenses for historical re-enactment and airsoft skirmishing. Furthermore, the Firearms Act 1968 contains additional offenses related to imitation firearms.
Importation of RIFs
Should an individual purchase an RIF from overseas and attempt to import it, UK Border Force may confiscate the item. However, submission of documentary evidence substantiating the aforementioned defenses should suffice to facilitate the return of the item to the owner. Contrary to assertions by some groups and associations, there exists no officially recognized list of importers, and each importation discovery is addressed on a case-by-case basis.
If an individual intends to acquire an RIF, they must:
- Be over the age of 18 and belong to a historical re-enactment group comprising two or more individuals, with valid Public Liability Insurance (PLI) in place.
- Be over the age of 18 and possess a valid UKARA (United Kingdom Airsoft Retailers Association) number.
It is imperative to emphasize that the responsibility of ensuring the fulfillment of these criteria rests with the RIF seller. As the purchaser, it is essential to be prepared to furnish documentary evidence upon request.
The airsoft defense hinges on an individual's status as a skirmisher. Retailers have implemented a system to facilitate this, which entails the formation of a centralized, recorded, and maintained database. The United Kingdom Airsoft Retailers Association (UKARA) manages this system and shares the database of registered skirmishers with member retailers, thereby enabling verification of a purchaser's eligibility to acquire an RIF under the VCRA skirmisher defense. To qualify for inclusion in the UKARA database, an individual must participate in skirmishes on at least three occasions within a minimum 56-day period, typically at a single site, which must hold Public Liability Insurance.
It is unlawful for anyone under the age of 18 to purchase an airsoft gun, regardless of its resemblance to a real firearm, or to sell one to a person under 18. Gifting such items, however, does not constitute an offense; thus, an individual over 18 may purchase an airsoft gun for a minor.
AIRSOFT AND THE POLICING & CRIME ACT 2017
Commencing May 2nd, 2017, the Policing & Crime Act 2017 introduced an exception from the classification of airsoft guns as firearms, subject to specific criteria.
This implies that airsoft guns, regardless of their power source, are not categorized as firearms if they meet certain conditions. These conditions stipulate that they must be designed to discharge spherical plastic projectiles no larger than 8mm in diameter and possess a muzzle energy not exceeding 1.3 joules if they are capable of successive shots, often referred to as "full auto." However, this limit is increased to 2.5 joules if they can only discharge individual shots, i.e., single-shot or semi-automatic mode.
Right to Withdraw from Sales Agreement:
The customer possesses the unreserved right to withdraw from a sales agreement executed through the e-commerce platform mancraftuk.com without being compelled to furnish any specific justification.
To effectuate a withdrawal, the customer is required to convey a written statement or dispatch an electronic mail to firstname.lastname@example.org within a period of 14 days, commencing from the moment of order acquisition. The right to withdrawal is conspicuously communicated to the customer during the ordering process, in the acknowledgment of order acceptance, and through the provision of a Return Form. All pertinent documents associated with this process are subsequently transmitted via electronic correspondence, concomitant to the order acceptance confirmation and the issuance of a Value Added Tax (VAT) invoice.
Utilization of Return Form:
The customer may opt to employ the furnished Return Form to formalize a written statement for withdrawal, which is thoughtfully enclosed within the delivered order. Alternatively, the customer is accorded the liberty to procure the aforementioned form from the e-commerce platform. Such documentation is transmitted to MancraftUK Ltd, situated at 23 Abington Grove, NN1 4QW Northampton, or it may be forwarded electronically to email@example.com.
Nullification of Agreement:
Upon a customer's withdrawal from the sales agreement, the agreement is rendered null and void, thereby releasing the customer from any attendant obligations.
Upon the receipt of the customer's written statement to withdraw from the sales agreement, the seller assumes the obligation to reimburse the purchase price within a timeframe of 14 days. However, it is imperative to note that this refund does not encompass the associated delivery costs. Facilitating this refund necessitates the customer's provision of all indispensable personal data requisite for effecting the monetary reimbursement.
The seller shall not be obligated to effect a refund in cases where the goods have undergone use, sustained damage attributable to the customer, or necessitate refurbishment prior to being deemed suitable for resale.
Responsibility for Return Costs:
The cost of returning the goods to the e-commerce platform is borne by the customer.
Preservation of Payment Method:
In the reimbursement of orders, the seller shall undertake to utilize the identical payment method originally employed by the customer, unless the customer expressly consents to an alternative payment modality, pursuant to the written statement for withdrawal as delineated in section 2 above.
Prompt Return of Goods:
The customer is under an unequivocal obligation to promptly return the goods, adhering to a specified limit of 14 days, commencing from the date of withdrawal from the sales agreement. In this regard, the customer is also responsible for defraying the cost associated with returning the goods to the e-commerce platform.
The seller retains the prerogative to withhold repayment until such time as the customer has dispatched the goods back to the designated headquarters or provided substantiating shipping confirmation. The customer is allotted a period of 14 days, commencing from the date of withdrawal from the sales agreement, to fulfill this requisite.
Safeguarding Return Products:
The customer is duty-bound to aptly package the return products in a manner that precludes damage during the course of transportation. It is indispensable that the returned products exhibit an unaltered state, devoid of any vestiges of use. The customer must return the products in their entirety, inclusive of all concomitant documents, to the following address: MancraftUK Ltd, 23 Abington Grove, NN1 4QW Northampton.
Liability for Diminished Value:
It is incumbent upon the customer to assume liability for any diminished value of the goods arising from handling that exceeds what is essential for the determination of the nature and characteristics of the goods.
The right to withdraw from a distance contract is expressly inapplicable in the following scenarios:
- The provision of services when the seller has executed the service in its entirety with the customer's express consent, following prior notification to the customer that the right to withdraw from the contract would be forfeited upon the service's completion.
- Customized products that have been fabricated in accordance with the specifications of the customer.
- Perishable or rapidly expiring goods.
- Goods that have been delivered in sealed packaging, the unsealing of which would preclude their return due to the protection of human health or hygiene considerations, following the act of unsealing.
- Goods that, upon delivery, have become inextricably linked to other goods by virtue of their inherent nature.
This legal note outlines the delivery terms and conditions for all transactions conducted on this e-commerce website, hereinafter referred to as "the Website." By making a purchase on the Website, you, the customer, expressly acknowledge and agree to comply with these delivery terms. Please carefully read and understand the following information, as it governs the delivery of products purchased from this Website.
a. Delivery Regions: We offer delivery services to specified regions as indicated during the checkout process. Please ensure that you select the correct delivery region.
b. Delivery Charges: Delivery charges, if applicable, are calculated based on the delivery region, shipping method, and the total order value. The charges will be clearly displayed during the checkout process.
Estimated Delivery Times:
a. Standard Delivery: We aim to process and dispatch orders within a reasonable timeframe. Estimated delivery times vary based on the destination, and the specific shipping method selected during the checkout. You will receive an estimated delivery window during the checkout process. While we strive to meet these estimates, actual delivery times may vary due to unforeseen circumstances.
b. Express Delivery: If you select an express delivery option, your order will be prioritized for quicker delivery, subject to availability and any additional charges. Express delivery estimates will be provided during the checkout process.
We work with reputable delivery partners to ensure your products reach you safely and in a timely manner. The choice of delivery partner may vary depending on your location and the shipping method chosen.
a. Tracking Information: You will receive tracking information via email or through your account on the Website once your order has been dispatched. You can use this information to track the status of your delivery.
b. Tracking Accuracy: While we provide tracking information, please be aware that the accuracy of tracking data may be subject to limitations by the delivery partner, and there may be delays in tracking updates.
a. Recipient Presence: To ensure successful delivery, it is recommended that someone is available to receive the order at the delivery address. If you are not available, the delivery partner may leave a notification or attempt redelivery.
b. Signature: Some orders may require a signature upon delivery. If a signature is required and you are not present, a notification will be left for further instructions.
a. Damaged or Lost Items: In the event of damaged or lost items, please report the issue promptly through our customer support channels. We will investigate and provide a resolution in accordance with our return and refund policy.
b. Delivery Delays: We strive to meet estimated delivery times; however, certain factors beyond our control may result in delays (e.g., adverse weather, unforeseen events). We do not accept liability for any delays.
IMPORT DUTIES AND TAXES DISCLAIMER
If you choose to order products from us for delivery outside of the United Kingdom, please be aware that your order may be subject to import duties and taxes. These additional charges are imposed by customs authorities in the destination country and are typically levied upon the arrival of your shipment. It is important to understand the following terms and conditions related to import duties and taxes:
1. Responsibility for Payment:
- You, as the purchaser, are solely responsible for the payment of any import duties, taxes, or customs fees that may be applicable to your order.
- We, as the seller, have no control over the assessment or determination of these charges and cannot anticipate their exact amount.
2. Contacting Local Customs:
- We strongly advise you to proactively contact your local customs office or relevant authorities to obtain comprehensive information regarding potential import duties and taxes specific to your order.
- Understanding these charges in advance will allow you to make informed decisions when placing your order and facilitate a smoother delivery process.
3. Compliance with Laws and Regulations:
- It is your obligation to comply with all relevant laws, regulations, and requirements of the country to which the products are being shipped.
- We cannot be held liable for any breach or non-compliance by you with the laws and regulations of the destination country.
4. Unforeseeable Charges:
- Please be mindful that import duties and taxes may vary widely from one country to another and can change over time.
- We are unable to accurately predict or estimate the exact amount of these charges.
5. Impact on Delivery:
- Import duties and taxes are typically collected by customs authorities during the customs clearance process.
- Failure to pay these charges may result in delays, seizure, or return of your shipment.
By proceeding with your order for international delivery, you acknowledge and accept the responsibilities outlined in this import duties and taxes disclaimer. It is essential to make an informed decision when placing an order and to be aware of the potential financial implications associated with import duties and taxes.
We are committed to providing you with a seamless and transparent shopping experience and encourage you to reach out to our customer support team should you have any inquiries or require further information regarding import duties and taxes associated with your order. Your satisfaction and understanding are paramount to us, and we are here to assist you throughout the ordering and delivery process.
Delivery is considered completed once the product is delivered to the address provided during the order placement process or to an agreed location, and proof of delivery is obtained by the delivery partner.
For all delivery-related queries, including tracking, delays, or lost items, please contact our customer support team via the contact information provided on the Website.
Changes to Delivery Terms:
These delivery terms and conditions may be subject to occasional updates. Any changes will be posted on the Website, and the revised terms will apply to all orders placed after the date of the update.
Please note that by placing an order on this Website, you accept and agree to abide by the delivery terms and conditions outlined in this legal note. If you have any concerns or questions regarding our delivery terms, we encourage you to contact our customer support team for clarification before completing your purchase. Your satisfaction is of utmost importance to us, and we aim to provide a smooth and efficient delivery experience for your online shopping needs.